Frequently Asked Questions
Are your products authentic?
Authenticity is a fundamental pillar of Aimée. We have partnered with LegitGrails for all of our authentication. With more than 6 years of experience, LEGITGRAILS is one of the leading licensed authenticators internationally.
At Aimée, we provide an authenticity certificate, unique to each item which can also be verified with the help of a unique serial number on the LEGITGRAILS website for an additional cost of INR 1500.
Your trust is of paramount importance to us. We are committed to earning and upholding this trust as we continue to craft and curate authenticated luxury pieces amidst the dynamic and ever-evolving world of fashion.
At Aimée, we provide an authenticity certificate, unique to each item which can also be verified with the help of a unique serial number on the LEGITGRAILS website for an additional cost of INR 1500.
Your trust is of paramount importance to us. We are committed to earning and upholding this trust as we continue to craft and curate authenticated luxury pieces amidst the dynamic and ever-evolving world of fashion.
When will I receive my order?
All orders are processed and express shipped within 48 hours. It can take between 2-7 days for them to be delivered depending on where you are. You can always contact us for a request about delivery.
Can I pick up my item locally?
You may pick up your item at our studio in Delhi. Pick up is available Monday-Friday, 10am-6pm by appointment only. Please whatsapp to make an appointment and wait for confirmation to ensure someone is available to deliver your order.
How can I tell the item condition?
We strive to be as detailed as possible when describing my products are happy to provide additional information and/or pictures upon request. Please keep in mind Aimée specialises in pre-loved designer pieces which can range from “(A) Like New” to “(C)Fair” condition. The guide is as follows:
