Frequently Asked Questions
Are your products authentic?
At Aimée, authenticity is non-negotiable. We source exclusively from the most trusted, registered vendors in Japan — the gold standard in luxury resale. We spent years building this network before listing a single handbag, timepiece, or piece of jewellery — so you never have to question what you're buying.
Every item is meticulously pre-authenticated by experts before it ever reaches our store.
That’s not just a promise.
That’s our lifetime authenticity guarantee.
When will I receive my order?
All in store orders are processed and express shipped within 48 hours. It can take between 1-5 days for them to be delivered depending on where you are. You can always contact us for a request about delivery.
Can I pick up my item locally?
You may pick up your item at our studio in Delhi. Pick up is available Monday-Friday, 10am-6pm by appointment only. Please whatsapp to make an appointment and wait for confirmation to ensure someone is available to deliver your order.
How can I tell the item condition?
We strive to be as detailed as possible when describing my products are happy to provide additional information and/or pictures upon request. Please keep in mind Aimée specialises in pre-loved designer pieces which can range from “(A) Like New” to “(C)Fair” condition. The guide is as follows:
