Frequently Asked Questions

Are your handbags authentic?

Each of our items go through a rigorous authentication process through LegitGrailsWith more than 6 years of experience, LEGITGRAILS is one of the leading licensed authenticators internationally.

At Aimée, we provide an authenticity certificate, unique to each item which can also be verified with the help of a unique serial number on the LEGITGRAILS website for an additional cost of INR 1200

Your trust is of the utmost importance and we aim to gain and maintain this level of trust while creating a super crazy shop for authenticated luxury pieces.


Can I return or cancel my order?

In order to meet the current demand and given the nature of sourcing inventory, all sales are final. Please be sure to review all pictures and ask any questions prior to making a purchase. 

You can always contact us with any questions


When will my order be shipped?

Please allow 3-5 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. 

Pre-orders can take between 25-40 days for delivery, we'd be sending you updates about your order all along this period.


Can I pick up my item locally?

You may pick up your item at our studio in Shahpur Jat, Delhi. Pick up is available Monday-Friday, 10am-6pm by appointment only. Please whatsapp to make an appointment and wait for confirmation to ensure someone is available to deliver your order.


How can I tell the item condition?

We strive to be as detailed as possible when describing my products. I am happy to provide additional information and/or pictures upon request. Please keep in mind Aimée specializes in pre-loved designer handbags which can range from “(A) Like New” to “(C)Fair” condition. The guide is as follows:

 

Do you offer payment plans?

Payment plans can be coordinated via the razorpay widget that shows up on all product pages. If you are having issues with this option, please write to us